FAQ
❓ Frequently Asked Questions (FAQ)
Welcome to the Formfusion FAQ center! Below you'll find answers to some of the most common questions about our custom pet mats and services.
📸 How do I place a custom order?
Simply choose your mat size and upload a high-quality image of your pet on the product page. Follow the on-screen instructions to personalize your mat. We take care of the rest!
⏱️ How long does it take to receive my order?
All orders are processed within 1–3 business days. Shipping time varies by location:
- 🇺🇸 USA: 5–7 business days
- 🇪🇺 Europe: 10–15 business days
- 🌍 Other countries: 10–25 business days
🖼️ What kind of photos work best for custom mats?
We recommend clear, high-resolution images with good lighting. Make sure your pet's face is fully visible and in focus. Avoid blurry or low-quality pictures.
🔁 Can I change or cancel my order?
We accept changes or cancellations within 12 hours of placing the order. Once production begins, we are unable to make adjustments as each item is custom made.
📦 Do you accept returns or exchanges?
Since all products are made-to-order and personalized, we do not accept returns or exchanges. If your item is damaged or incorrect, please contact us within 7 days of delivery.
📮 Do you ship internationally?
Yes, we ship worldwide! Delivery time and shipping fees may vary based on destination. Free shipping is available for most USA and European orders.
📞 How can I contact Formfusion?
You can reach us via:
Email: formfusion@hotmail.com
Phone: +1 725-720-4030
Company: FORMFUSION E-COMMERCE LLC
Address: 17000 N Bay Rd, Unit 1008, Sunny Isles Beach, FL 33160, USA
Formfusion – Answers you need, comfort your pet deserves 🐾